FAQ

CourtMaster solution is much more than just a camera. It is a complete video-enabled ecosystem designed specifically for padel. It helps players track and improve their game, clubs enhance retention and visibility, and coaches deliver more effective training sessions.

Inside the box, you'll find: • 1 Camera System – to be installed on the court. • 1 Processing Box – manages the camera and data backup. • 1 1m Ethernet Cable – to connect the processing to the internet. • 2 QR Code Posters – to be placed on the court to enable players to request their game video.

Yes! All videos and highlights captured are available on your CourtMaster account for 30 days and can be downloaded.

CourtMaster is an intelligent camera video system designed for padel clubs. It provides automated match recordings, highlights and live streaming to enhance player experience, coaching, and club visibility. For clubs, it helps increase engagement, retain members, and create new revenue streams through sponsorships.

CourtMaster offers multiple revenue opportunities for clubs, such as: Sponsorships: Clubs can add sponsors to recorded videos and live streams. Coaching Tools: Coaches can use CourtMaster to enhance training sessions, attracting more players to lessons. Competitive Differentiation: Having a cutting-edge video system sets your club apart from competitors, attracting new players and retaining existing members by offering a more advanced and engaging playing experience.

CourtMaster allows club members to: Watch and analyze their matches to improve their performance. Create and share highlights easily on social media. Access coaching insights through video analysis. Enjoy a more engaging and interactive experience at the club.

Club members can access their match recordings through their personal account on the CourtMaster app or web platform. After scanning the QR code on the court before or after their their match, their videos will be automatically uploaded to their account, where they can review, edit, and share their highlights.

Yes! Our Camera System is fully weather proof and can be installed in indoor and outdoor padel courts.

Yes, if you're a client club! Our camera system enables direct streaming to YouTube for your padel events, helping you reach a wider audience

If there is an internet outage, the system will continue recording locally during 48 hours. Once the internet connection is restored, the videos will be uploaded automatically to the CourtMaster platform. However, features like live streaming will be unavailable during the outage.

The CourtMaster subscription includes: • Rental of all equipment (camera system & processing box). • Unlimited video recordings & functionalities (highlights, editing, sharing, etc.). • Live streaming to YouTube for club events. • Option to add sponsors to videos for branding opportunities. • Integrated scoreboard for enhanced match viewing. • And much more coming soon! 🚀

Yes. If you are in Europe (excluding Portugal), there is a one-time shipping and setup support fee of €250. This covers: • System delivery and installation guidance. • Account setup for seamless access. • Branding customization for your club. • Joint social media promotion to boost visibility. • Sponsor setup for video monetization. After this, there are no hidden costs—just your monthly subscription!

Yes, all CourtMaster subscriptions come with a commitment period of either 1 or 2 years, depending on the plan you choose.

We would be really sad. However if you decide to do that all you have to do is to un-install the system and ship it back to us in the original box (if possible), at your cost.

Our Service Level Agreement (SLA) stipulates a production time of 2 weeks, and shipping within Europe usually takes between 3 to 5 days. Historically, we have managed to deliver systems all over Europe in less than 10 working days on average.

Yes! We currently ship to all of Europe under our standard terms. We’re also open to shipping worldwide, but we assess each request individually based on pricing and delivery timelines. Feel free to reach out if you're interested!

You are free to return the system at any given time, provided that all outstanding payments for the remaining duration of the commitment period are fully settled.

To date, we have not had to replace a single system! However, if you encounter any issues, our team is available for remote support to quickly troubleshoot and resolve the problem. If a solution cannot be found promptly, we will replace your system to ensure uninterrupted service.

While the responsibility for system installation lies with the club, rest assured that the process is straightforward and user-friendly! Our system is designed for plug-and-play operation, eliminating the need for specialized technical expertise. We supply comprehensive instructions, both written and in video format, and the set-up should take you less than 30 minutes.

If the Ethernet cable is already installed, the setup of the entire camea system on your padel court takes under 30 minutes. It's a quick and straightforward process!

No, you do not need a professional to install the system. The installation has three main steps: 1) Installing the Camera System on the court. 2) Installing an ethernet cable (not provided) from the location of the Camera System to an internet access point (router or switch). 3) Connecting the ethernet cable from the Camera System to the Processing Box and then the Processing Box to the internet and power. That simple! However you are always free to hire a professional (typically an electrician) to install the ethernet cable, we recommend this if the cable routing is complex.

Not at all! The Camera System attaches magnetically to the padel court, so no permanent fixtures or drilling are required. No special tools are needed! Just a ladder (for safe installation) and a pair of scissors (to cut the zip ties). If needed, the system can be uninstalled at any time, leaving the court structure completely untouched.

Of course! We provide video and written instructions but if you get stuck our team is on hand to support you.

Yes, the system must be connected to the internet at all times to function properly. We recommend a minimum speed of 50 Mbps upload and download to ensure the best experience, including smooth streaming.

The installation requires minimal space. The Camera System is installed on the metal structure of the padel court, typically at the back. Not taking extra space behind the court.

Yes, but we do not recommend it. The system is designed to be connected to the internet via an Ethernet cable on the Processing Box, ensuring a stable and consistent connection, especially for video streaming.

Yes! The CourtMaster system is designed to be flexible. The Camera System is attached magnetically, making it easy to relocate if needed. You will just need to ensure that the new court has an Ethernet connection available for the Processing Box.